Privacy Policy

vacy Policy
Effective Date: 1/1/2025

At Kigali Concierge, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage with our services online, offline, or through our official communication channels.

1. Information We Collect

We may collect the following types of personal information:

Identity Information: Full name, nationality, date of birth, gender.
Contact Information: Phone number, email address, physical address.
Booking Information: Tour selections, accommodation preferences, travel dates, payment details.
Device & Usage Data: IP address, browser type, device information, pages visited.
Communication Records: Emails, calls, and messages sent to or received from our team.

We only collect information that is necessary for providing our services or improving your experience with us.

2. How We Use Your Information

Your personal information is used for the following purposes:

To process bookings and reservations.
To customize your travel and hospitality experience.
To communicate confirmations, updates, and promotional offers.
To comply with legal obligations or government regulations.
To analyze customer behavior and improve our services.

We do not sell, rent, or trade your personal information to third parties.

3. Sharing Your Information

We may share your information with trusted third parties only when necessary:

Tour and accommodation partners (for confirmed reservations).
Payment processing providers (to complete transactions securely).
Government authorities (if required by law or for visa support).
Service providers (e.g., email or marketing platforms under strict confidentiality agreements).

All third parties are obligated to protect your data and use it solely for the intended purpose.

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

Secure servers and encrypted communications.
Access control and staff training on data protection.
Regular review and updating of our security procedures.

While we strive to protect your information, please note that no system is 100% secure. We advise users to take caution when sharing sensitive data online.

5. Your Rights

You have the right to:

Access the personal information we hold about you.
Request correction or deletion of your data.
Withdraw consent for marketing communications.
Object to the processing of your information under certain circumstances.

To exercise any of these rights, please contact us at: info@kigaliconcierge.com

6. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience, analyze trends, and track website performance. You may choose to disable cookies via your browser settings.

7. Retention Period

We retain your personal information only as long as necessary for the purposes described in this policy, or as required by law.

8. Third-Party Links

Our website or communications may contain links to external sites not operated by us. We are not responsible for the privacy practices of those websites. Please review their privacy policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date clearly stated.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:

Kigali Concierge
Email: info@kigaliconcierge.com
Phone: +250 788 841 213
Website: www.kigaliconcierge.com